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Customer Management Service
Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.
Service Process
01. Now Assist for CSM
Improve customer experience and boost agent productivity with generative AI on the Now Platform.
02. Self-Service
Drive self-service from a portal integrated with knowledge, service catalogs, communities, and chatbots.
03. Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
04. Virtual Agent
Resolve issues fast with an intelligent chatbot that understands simple, human language.
05. Guided Decisions
Help agents resolve cases with contextual next best action recommendations.
05. Predictive Intelligence
Simplify and accelerate everyday work with built-in machine learning.
